Contact / Support

We respond to inquiries during business hours, Monday-Friday on California time.

Which plugin are you writing about?*
- WaterWoo
- WooCommerce Gift Wrapper
- EDDiMark
- WP TCPDF Bridge
- WooStamper
- EDDiStamper
- Download Monitor Stamper
What's this about?*
- Pre-sale question
- Feature request
- Technical support
- License key question
Your plugin license key*

Little Package provides support to customers with active license keys. To find yours, log into your account at web.little-package.com/account
Have you checked out the WaterWoo FAQ and documentation? Many many support requests have answers on these two pages. If the answer to your question is in the FAQ, you may not get a reply.
First of all, a license key is not necessary for WaterWoo to have full functionality, so don’t panic.
Secondly, is your license key less than a year old? Keys last one year, then must be renewed. Renewals are 50% off, just enter your existing license key during checkout for the discount. You can find out more on your account page.

Finally, your license key is entered under WordPress Settings -> WaterWoo License. It is not found in the WooCommerce or WaterWoo settings pages.

Once you are on the license settings page:
1. Enter your license key
2. Click to Activate the license
Still having trouble? Please let us know.
First of all, an API key is not necessary for EDDiMark to have full functionality, so don’t panic.
Secondly, is your API key less than a year old? Keys last one year, then must be renewed. Renewals are 50% off, just enter your existing license key during checkout for the discount. You can find out more on your account page.

Finally, your API key is entered under WordPress Settings -> EDDiMark License. It is not found in the Easy Digital Downloads or EDDiMark settings pages.

Once you are on the license settings page:
1. Enter your license key
2. Click to Activate the license
Still having trouble? Please let us know.
First of all, a license key is not necessary for Gift Wrapper to have full functionality, so don’t panic.

Secondly, is your license key less than a year old? Keys last one year, then must be renewed. Renewals are 50% off, just enter your existing license key during checkout for the discount. You can find out more on your account page.

Finally, your license key is entered under WordPress Settings -> Gift Wrapper License. It is not found in the WooCommerce or Gift Wrapper settings pages.

Once you are on the license settings page:
1. Enter your license key
2. Click to Activate the license
Still having trouble? Please let us know.
First of all, a license key is not necessary for WooStamper to have full functionality, so don’t panic.
Secondly, is your license key less than a year old? Keys last one year, then must be renewed. Renewals are 50% off, just enter your existing license key during checkout for the discount. You can find out more on your account page.
Finally, your license key is entered under WordPress Settings -> WooStamper License. It is not found in the WooCommerce or Stamper settings pages.
Once you are on the license settings page:
1. Enter your license key
2. Click to Activate the license
Still having trouble? Please let us know.
First of all, a license key is not necessary for EDDiStamper to have full functionality, so don’t panic.
Secondly, is your license key less than a year old? Keys last one year, then must be renewed. Renewals are 50% off, just enter your existing license key during checkout for the discount. You can find out more on your account page.

Finally, your license key is entered under WordPress Settings -> EDDiStamper License. It is not found in the Easy Digital Downloads settings pages.

Once you are on the license settings page:
1. Enter your license key
2. Click to Activate the license
Still having trouble? Please let us know.
First of all, a license key is not necessary for WP TCPDF Bridge to have full functionality, so don’t panic.
Secondly, is your license key less than a year old? Keys last one year, then must be renewed. Renewals are 50% off, just enter your existing license key during checkout for the discount. You can find out more on your account page.

Finally, your license key is entered under WordPress Settings -> WP TCPDF Bridge -> Plugin License.

Once you are on the license settings page:
1. Enter your license key
2. Click to Activate the license
Still having trouble? Please let us know.
Have you checked out the EDDiMark FAQ and documentation? If your answer to your question is in the FAQ, you may not get a reply.
Please make sure your plugin is up-to-date. We only support the most recent version. The current version of EDDiMark is 2.3.7. Visit your account, download and install the latest version, and test with that before submitting a support request.
It is also helpful to turn on error logging in your Easy Digital Downloads settings so that you may have more information about troubles you are experiencing. The more details you can provide, the better. The fewer details you provide, the longer it could take to sort out the issue. Usually we need to be able to reproduce your issue to be able to fix it, so providing screenshots of your settings, error logs, and a walk-through of what you've tried will help a LOT. Thank you!
Have you checked out the WCGWP documentation? You might find the answer to your question there. Occasionally people run into minor theme/plugin conflicts when using Wordpress. Please read more here. Thank you!
Have you checked out the WooStamper documentation? You might find the answer to your question there.
Please make sure your plugin is up-to-date. We only support the most recent version.
The current version of WooStamper is 1.2. Visit https://web.little-package.com/account, download and install the latest version, and test with that before submitting a support request. Thank you!
Have you checked out the EDDiStamper documentation? You might find the answer to your question there.
Please make sure your plugin is up-to-date. We only support the most recent version.
The current version of EDDiStamper is 1.3. Visit your account, download and install the latest version, and test with that before submitting a support request. Thank you!
Have you checked out the Download Monitor Stamper documentation? You might find the answer to your question there.
Please make sure your plugin is up-to-date. We only support the most recent version.
The current version of Download Monitor Stamper is 1.0.4. Visit your account, download and install the latest version, and test with that before submitting a support request. Thank you!
Thank you for asking all your questions before buying.
We also recommend you test out the free (basic) version of WaterWoo before buying the Premium version. The premium version adds many, many more features.

WaterWoo uses PDF manipulation libraries which do not preserve PDF forms, internal links and table of contents while marking. If you are serious about preserving your complex PDF's integrity, consider using WooStamper instead.
WP TCPDF Bridge uses PDF manipulation libraries which do not preserve PDF forms, internal links and table of contents while marking. This is not road-mapped, sorry.
EDDiMark uses PDF manipulation libraries which do not preserve PDF forms, internal links and table of contents while marking. If you are serious about preserving your complex PDF's integrity, consider using EDDiStamper instead.
One feature frequently requested is preserving PDF forms and internal links (such as Table of Contents or bookmarks) while watermarking. This plugin does not and will not have this feature. Read more here and make sure to check out the SetaPDF-Stamper bridge plugins available if this feature is a must. Other requests? Fire away! Get your idea on our radar.
Your name*
First
Your email*
If you are using the free version of WaterWoo and do not have a license key, please head over to wordpress.org to submit your comments. We do not provide support for free plugins by email.
If you are using the free version of Gift Wrapper and do not have a license key, please head over to wordpress.org to submit your comments. We do not provide support for free plugins by email.
Please do not use this form if inquiring about the FREE version of this plugin. Please head over to wordpress.org/plugins to seek help or leave a review for the free version.

Inversely, do not lodge inquiries and reviews for the paid version at Wordpress.org (per their policy).
Keep in mind we do not offer customization, development or coding tips on how to change core function of Little Package plugins. Of course stated features are supported and all bugs are addressed. If a feature is requested frequently, it may be built into core, but building your feature, especially if it is specific and unique, may require use of a third-party developer. Codeable and Wordpress Jobs can help you to customize existing plugins to suit your unique needs.
PHP Version*
Wordpress Version*
Wordpress Theme Name*
WooCommerce Version*
WaterWoo Version*
Gift Wrapper Version*
Your message*
Your message
** 1) Please describe steps to reproduce the issue you're having. If we can recreate the problem, we can fix it.** ** 2) Please describe any efforts you've made to troubleshoot on your own, such as testing with a default Wordpress theme (twentytwenty, twentytwentyone) and/or disabling all plugins other than WooCommerce and Gift Wrapper. ** Please share a WooCommerce System Status report (either cut & paste here or upload below). It can be found in your Wordpress backend under Woocommerce -> Status -> System Status. This will help us sort out a solution much more quickly.
Your message
The more details you can provide, the better. The fewer details you provide, the longer it could take to sort out the issue. Usually we need to be able to reproduce your issue to be able to fix it, so providing screenshots of your settings, error logs, and a walk-through of what you've already tried will help a LOT. Thank you!
**Please describe steps to reproduce the issue you're having so that we can see the problem.** The following information can be found under Woocommerce -> Status -> System Status. If your PDFs are not being watermarked, please also tell us: ** Server Type (Apache/NGINX/etc) ** **PHP memory limit** **Wordpress memory limit** ** Where are you storing your PDFs? ** Locally? Absolute path or URL? If not locally, where are your PDFs served from? Which plugin allows this? ** What software created your PDFs? **
Your message
** Please describe steps to reproduce the issue you're having. If we can recreate the problem, we can fix it. ** If writing for plugin technical help, please include the following information (it can be found under Downloads -> Tools -> System Info). This will help us sort out a solution much more quickly. ** Webserver Info ** ** Memory limit ** ** Easy Digital Downloads (EDD) version ** ** EDDiMark version ** If your PDFs are not being watermarked, please also tell us: ** Where are you storing your PDFs? ** Locally? Absolute path or URL? If not locally, where are your PDFs served from? Which plugin allows this? ** What software created your PDFs? ** ** You can also attach a copy of the problematic PDF below if it is smaller than 6MB. **
Your message
** Please describe steps to reproduce the issue you're having. If we can recreate the problem, we can fix it. ** If writing for plugin technical help, please include the following information (it can be found under Woocommerce -> Status -> System Status). This will help us sort out a solution much more quickly. ** Webserver Info ** ** Memory limit ** ** Wordpress version ** ** WooStamper version ** ** You can also attach a copy of the problematic PDF below if it is smaller than 6MB. **
Your message
** Please describe steps to reproduce the issue you're having. If we can recreate the problem, we can fix it. ** If writing for plugin technical help, please include the following information (it can be found under Downloads -> Tools -> System Info). This will help us sort out a solution much more quickly. ** Webserver Info ** ** Memory limit ** ** Easy Digital Downloads (EDD) version ** ** EDDiStamper version ** ** You can also attach a copy of the problematic PDF below if it is smaller than 6MB. **
Your message
** Please describe steps to reproduce the issue you're having. If we can recreate the problem, we can fix it. ** If writing for plugin technical help, please include the following information. This will help us sort out a solution much more quickly. ** Webserver Info ** ** Memory limit ** ** Download Monitor version ** ** Download Monitor Stamper version ** ** You can also attach a copy of the problematic PDF below if it is smaller than 6MB. **
Your message
** Please describe steps to reproduce the issue you're having. If we can recreate the problem, we can fix it. ** If writing for plugin technical help, please include the following information. This will help us sort out a solution much more quickly. ** Webserver Info ** ** Memory limit ** ** You can also attach a copy of the problematic PDF below if it is smaller than 6MB. **
Wait! Did I hear you say "blank pages"? Please check out the FAQ on this topic, as it's likely to solve your troubles.
Wait! Did I hear you say "blank pages"? Please check out the FAQ on this topic, as it's likely to solve your troubles.
Wait! Did I hear you say "white pages"? Please check out the FAQ on this topic, as it's likely to solve your troubles.
URL showing problem

Please provide a URL where we can see the problem. Being able to see the problem will make a solution quicker and easier. Thank you.
Core WP theme files
Accepted file types: zip, Max. file size: 30 MB.
If your Wordpress theme is not available free-of-charge on the Internet, please share your theme files (ZIP). Otherwise, please suggest above a URL where we can download it if necessary.
Your PDF
Please share a copy of the PDF you are experiencing trouble watermarking. It helps when we can review the PDF and test ourselves. Any copies in our possession are destroyed once your issue is resolved or upon your request. Note: Please do not send watermarked, passworded, or encrypted files if you wish for us to troubleshoot for you.
PDF File
Accepted file types: pdf, Max. file size: 8 MB.
Error Log
It is also helpful to turn on error logging in your WaterWoo settings so that you may have more information about troubles you are experiencing. Please upload a .txt or .log log file from Wordpress or WaterWoo debugging.
Log File
Accepted file types: txt, log, Max. file size: 2 MB.
Phone
This field is for validation purposes and should be left unchanged.

Your PDF

Error Log