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We respond to inquiries during business hours, Monday-Friday on California time.

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Which plugin are you writing about?*

A free plugin

PDF Watermark for WooCommerce (WaterWoo)

EDDiMark

WP TCPDF Bridge

PDF Stamper for WooCommerce (WooStamper)

EDDiStamper

Download Monitor Stamper

Gift Wrapper

What's this about?*

Pre-sale question

Feature request

Technical support

License key question

Your plugin license key*

Little Package provides support to customers with active license keys. To find yours, log into your account at web.little-package.com/account

Please visit giftwrapper.app for answers and support.

First of all, a license key is not necessary for WaterWoo to have full functionality, so don’t panic. Secondly, is your license key less than a year old? Keys last one year, then must be renewed. Renewals are 40% off, just enter your existing license key during checkout for the discount. You can find out more on your account page.

Finally, your license key is entered under WordPress main menu -> Settings -> WaterWoo License. It is not found in the WooCommerce or WaterWoo settings pages.

Once you are on the license settings page:

Enter your license key
Click to Activate the license

Still having trouble? Please let us know.

First of all, an API key is not necessary for EDDiMark to have full functionality, so don’t panic.

Secondly, is your API key less than a year old? Keys last one year, then must be renewed. Renewals are 40% off, just enter your existing license key during checkout for the discount. You can find out more on your account page.

Finally, your API key is entered under WordPress Settings -> EDDiMark License. It is not found in the Easy Digital Downloads or EDDiMark settings pages.

Once you are on the license settings page:

Enter your license key
Click to Activate the license

Still having trouble? Please let us know.

First of all, a license key is not necessary for WooStamper to have full functionality, so don’t panic.

Secondly, is your license key less than a year old? Keys last one year, then must be renewed. Renewals are 40% off, just enter your existing license key during checkout for the discount. You can find out more on your account page.

Finally, your license key is entered under WordPress Settings -> WooStamper License. It is not found in the WooCommerce or Stamper settings pages.

Once you are on the license settings page:

Enter your license key
Click to Activate the license

Still having trouble? Please let us know.

First of all, a license key is not necessary for EDDiStamper to have full functionality, so don’t panic. Secondly, is your license key less than a year old? Keys last one year, then must be renewed. Renewals are 40% off, just enter your existing license key during checkout for the discount. You can find out more on your account page.

Finally, your license key is entered under WordPress Settings -> EDDiStamper License. It is not found in the Easy Digital Downloads settings pages.

Once you are on the license settings page:

Enter your license key
Click to Activate the license

Still having trouble? Please let us know.

First of all, a license key is not necessary for WP TCPDF Bridge to have full functionality, so don’t panic.

Secondly, is your license key less than a year old? Keys last one year, then must be renewed. Renewals are 40% off, just enter your existing license key during checkout for the discount. You can find out more on your account page.

Finally, your license key is entered under WordPress Settings -> WP TCPDF Bridge -> Plugin License.

Once you are on the license settings page:

Enter your license key
Click to Activate the license

Still having trouble? Please let us know.

Have you checked out the WaterWoo FAQ and documentation? Many many support requests have answers on these two pages. If the answer to your question is in the FAQ, we might de-prioritize a reply.

Please make sure your plugin is up-to-date. We only support the most recent version. The current version of PDF Watermark for WooCommerce is 3.8.2. Visit your account, download and install the latest version, and test with that before submitting a support request.

It is also helpful to turn on error logging in your plugin settings so that you can share more information about troubles you are experiencing. The more details you can provide, the better. The fewer details you provide, the longer it could take to sort out the issue. Usually we need to be able to reproduce your issue to be able to fix it, so providing screenshots of your settings, error logs, and a walk-through of what you've tried will help a LOT. Thank you!

Have you checked out the EDDiMark FAQ and documentation? If your answer to your question is in the FAQ, we might de-prioritize a reply.

Please make sure your plugin is up-to-date. We only support the most recent version. The current version of EDDiMark is 2.5.2. Visit your account, download and install the latest version, and test with that before submitting a support request.

It is also helpful to turn on error logging in your Easy Digital Downloads settings so that you may have more information about troubles you are experiencing. The more details you can provide, the better. The fewer details you provide, the longer it could take to sort out the issue. Usually we need to be able to reproduce your issue to be able to fix it, so providing screenshots of your settings, error logs, and a walk-through of what you've tried will help a LOT. Thank you!

Have you checked out the WooStamper documentation? You might find the answer to your question there.

Please make sure your plugin is up-to-date. We only support the most recent version. The current version of WooStamper is 1.4.4. Visit https://web.little-package.com/account, download and install the latest version, and test with that before submitting a support request. Thank you!

Have you checked out the EDDiStamper documentation? You might find the answer to your question there.

Please make sure your plugin is up-to-date. We only support the most recent version. The current version of EDDiStamper is 1.6. Visit your account, download and install the latest version, and test with that before submitting a support request. Thank you!

Have you checked out the WP TCPDF Bridge documentation? You might find the answer to your question there.

Please make sure your plugin is up-to-date. We only support the most recent version. The current version of WP TCPDF Bridge is 2.2. Visit https://web.little-package.com/account, download and install the latest version, and test with that before submitting a support request. Thank you!

Have you checked out the Download Monitor Stamper documentation? You might find the answer to your question there.

Please make sure your plugin is up-to-date. We only support the most recent version. The current version of Download Monitor Stamper is 1.3. Visit your account, download and install the latest version, and test with that before submitting a support request. Thank you!

Thank you for asking all your questions before buying.

We also recommend you test out the free (basic) version of WaterWoo before buying the Premium version. The premium version adds many, many more features.

WaterWoo uses PDF manipulation libraries which do not preserve PDF forms, internal links and table of contents while marking. If you are serious about preserving your complex PDF's integrity, consider using WooStamper instead.

WP TCPDF Bridge uses PDF manipulation libraries which do not preserve PDF forms, internal links and table of contents while marking. This is not road-mapped, sorry.

EDDiMark uses PDF manipulation libraries which do not preserve PDF forms, internal links and table of contents while marking. If you are serious about preserving your complex PDF's integrity, consider using EDDiStamper instead.

Please do not use this form if inquiring about our free plugins. Please head over to wordpress.org/plugins to seek help or leave a review for the free version.

Inversely, do not lodge inquiries and reviews for any paid plugins at Wordpress.org (that is the WordPress support forum policy, and your ticket will likely be closed by moderators).

One feature frequently requested is preserving PDF forms and internal links (such as Table of Contents or bookmarks) while watermarking. This plugin does not and will not have this feature. Read more here and make sure to check out the SetaPDF-Stamper bridge plugins available if this feature is a must. Other requests? Fire away! Get your idea on our radar.

If you are using the free version of WaterWoo and do not have a license key, please head over to wordpress.org to submit your comments. We do not provide support for free plugins by email.

Keep in mind we do not offer customization, development or coding tips on how to change core function of our plugins. Of course stated features are supported and all bugs are addressed. If a feature is requested frequently, it may be built into core, but building your feature, especially if it is specific and unique, may require use of a third-party developer. Codeable and Wordpress Jobs can help you to customize existing plugins to suit your unique needs.

Your name*

First

Your email*

PHP Version*

Wordpress Version*

WooCommerce Version*

Easy Digital Downloads Version*

Download Monitor Version*

Download Monitor Stamper Version*

WaterWoo Version*

Please make sure you are running the latest version of this plugin before requesting support.

PDF Stamper Version*

Please make sure you are running the latest version of this plugin before requesting support.

Your message*

Your message

The more details you can provide, the better. The fewer details you provide, the longer it could take to sort out the issue. Usually we need to be able to reproduce your issue to be able to fix it, so providing screenshots of your settings, error logs, and a walk-through of what you've already tried will help a LOT. Thank you!

Your message

Your message

Your message

Your message

Your message

Wait! Did I hear you say "blank pages"? Please check out the FAQ on this topic, as it's likely to solve your troubles.

Wait! Did I hear you say "blank pages"? Please check out the FAQ on this topic, as it's likely to solve your troubles.

Wait! Did I hear you say "blank pages"? Please check out the FAQ on this topic, as it's likely to solve your troubles.

Wait! Did I hear you say "white pages"? Please check out the FAQ on this topic, as it's likely to solve your troubles.

URL showing problem

Please provide a URL where we can see the problem. Being able to see the problem will make a solution quicker and easier. Thank you.

Core WP theme files

Accepted file types: zip, Max. file size: 30 MB.

If your Wordpress theme is not available free-of-charge on the Internet, please share your theme files (ZIP). Otherwise, please suggest above a URL where we can download it if necessary.

Your PDF

Please share a copy of the PDF you are experiencing trouble watermarking. It helps when we can review the PDF and test ourselves. Any copies in our possession are destroyed once your issue is resolved or upon your request. Note: Please do not send watermarked, passworded, or encrypted files if you wish for us to troubleshoot for you.

PDF File

Accepted file types: pdf, Max. file size: 8 MB.

Error Log

It is also helpful to turn on error logging in your WaterWoo settings so that you may have more information about troubles you are experiencing. Please upload a .txt or .log log file from Wordpress or WaterWoo debugging.

Log File

Accepted file types: txt, log, Max. file size: 2 MB.

Email

This field is for validation purposes and should be left unchanged.

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Proud maker of Wordpress plugins like Waterwoo, EDDiMark, and the Giftwrapper; also crafting custom websites since 1998.

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